|World Host - People First - The Principles of Customer Service|
World Host - People First - The Principles of Customer Service
World Host is a world class training programme accredited by People 1st, this course is suitable for a variety of Industries including Hospitality and Retail, its aims to give you and your teams the knowledge to deliver excellent customer service that will gain you and your business a great reputation in your industry.
World Host is a fun and Interactive programme that will allow you to understand the importance of Excellent Customer Service and how it impacts you and your role.
What will I learn?
- Why customer service is such an important part of their role
- How to make an excellent first impression and make customers feel welcome
- How using customers’ names can help to create a good rapport, and techniques for remembering names
- Communication skills for success
- How to empathise with customers, and why handling their concerns is so important
- Why listening is an essential part of the customer service process, and how to do it effectively
- The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
- How to ‘go the extra mile’ – including making five commitments on how they will do this in your business