World Host - People First - The Principles of Customer Service
World Host - People First - The Principles of Customer Service

Course Content


World Host is a world class training programme accredited by People 1st, this course is suitable for a variety of Industries including Hospitality and Retail, its aims to give you and your teams the knowledge to deliver excellent customer service that will gain you and your business a great reputation in your industry.


World Host is a fun and Interactive programme that will allow you to understand the importance of Excellent Customer Service and how it impacts you and your role.

What will I learn?

  • Why customer service is such an important part of their role
  • How to make an excellent first impression and make customers feel welcome
  • How using customers’ names can help to create a good rapport, and techniques for remembering names
  • Communication skills for success
  • How to empathise with customers, and why handling their concerns is so important
  • Why listening is an essential part of the customer service process, and how to do it effectively
  • The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
  • How to ‘go the extra mile’ – including making five commitments on how they will do this in your business







Course Arrangements

Available Dates
Tue 19/05/2020Places available
Tue 11/08/2020Places available
Tue 10/11/2020Places available
Wed 03/02/2021Places available

Time 10.00 am - 5.00 pm
Length 1 Day
Cost £125.00 per person plus VAT
(£150.00 including VAT)
Venue onsite and throughout Scotland

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