|9.30am-6.30pm BIIAB Award in Customer & Drinks Service (Licensed Hospitality) - 1 Day Course|
9.30am-6.30pm BIIAB Award in Customer & Drinks Service (Licensed Hospitality) - 1 Day Course
BIIAB Award in Customer & Drinks Service
This one day intense course focussing on the following areas -
· Cocktail Techniques and Methods
· Barista Skills
· Wine Knowledge and Tasting
· Essentail Bartending Skills
· Customer Service Excellence
· Food Service Skills
· Spirits Product Knowledge
· Cellar Practice and Beer Knowledge
Provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar.
The hospitality industry requires professional, well-trained staff. Candidates who undertake this course will afterwards demonstrate that they understand the importance of delivering high levels of customer satisfaction – something that any business must achieve in these increasingly competitive times if they are to attract customers and increase profits
After attending this course and completing a short test, attendees will be awarded with a UK recognised BIIAB 'Certificate in Customer and Drinks Service'
This course is suitable for those wanting to quickly learn the skills needed to work in a pub, bar, restaurant or hotel.
This course is also available over 2 shorter days, please see webiste or call for details