9.30am-6.30pm BIIAB Award in Customer & Drinks Service (Licensed Hospitality) - 1 Day Course
9.30am-6.30pm BIIAB Award in Customer & Drinks Service (Licensed Hospitality) - 1 Day Course

Course Content

BIIAB Award in Customer & Drinks Service 

This one day intense course focussing on the following areas -

·     Cocktail Techniques and Methods

·     Barista Skills

·     Wine Knowledge and Tasting

·     Essentail Bartending Skills

·     Customer Service Excellence

·     Food Service Skills

·     Spirits Product Knowledge

·     Cellar Practice and Beer Knowledge

Provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar.

The hospitality industry requires professional, well-trained staff. Candidates who undertake this course will afterwards demonstrate that they understand the importance of delivering high levels of customer satisfaction – something that any business must achieve in these increasingly competitive times if they are to attract customers and increase profits

After attending this course and completing a short test, attendees will be awarded with a UK recognised BIIAB 'Certificate in Customer and Drinks Service'

This course is suitable for those wanting to quickly learn the skills needed to work in a pub, bar, restaurant or hotel. 

This course is also available over 2 shorter days, please see webiste or call for details

This course accepts the ILA Funding £200 by Skills Development Scotland

Course Arrangements

Available Dates
Tue 23/04/2019Places available
Contact me to discuss available dates

Time 9.30am-6.30pm
Length 1 day
Cost £200.00 per person plus VAT
(£240.00 including VAT)
Venue onsite and throughout Scotland

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