ONLINE: HABC Level 2 Award in Customer Service (RCF)
ONLINE: HABC Level 2 Award in Customer Service (RCF)

Course Content

ONLINE: HABC Level 2 Award in Customer Service (RCF)

From best practice customer service through to dealing with difficult customers and handling complaints, we have solutions to meet your customer service training needs either as an individual or an organisation. Our customer service training course is motivational, highly practical and instantly applicable to your everyday role. This will ensure that you exceed customer expectations at every possible opportunity.

This course is also appropriate for those entering customer service delivery roles as a first job or those moving into customer service roles from other areas of employment.

It will also serve as a stepping stone to further qualifications and as evidence of awareness and attainment in customer service delivery.

What Will I Learn On This Course?

·        Understanding the principles of customer service 

·        How customers' needs and expectations are formed

·         Knowing the interpersonal skills and appropriate behaviour required in the customer service environment

·         Understanding the principles of responding to customers’ problems or complaints

The Course Fee Includes:

·         Online learning package

·         Tutor support via phone or e-mail.

·         Examination fees

·         Postage of Accredited HABC Certificate upon passing the course



·         Once you have completed the course 100% you will need to arrange an exam date with Tennent’s Training Academy to come in and sit an invigilated exam

·         There is no parking onsite, please arrive in time to find suitable parking nearby, we offer all day parking at the Duke Street PBT Carpark for a subsidised price which is 5 minute walk away. 

·         There are ID requirements for this course to be able to sit the exam



Course Arrangements

Length Complete in your own time and contact us to arrange your exam
Cost £80.00 per person plus VAT
(£96.00 including VAT)
Venue onsite and throughout Scotland

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