10am-4pm: BIIAB Scottish Award in Customer & Drinks Service (Licensed Hospitality) 2 Day Course
10am-4pm: BIIAB Scottish Award in Customer & Drinks Service (Licensed Hospitality) 2 Day Course

Course Content

BIIAB Scottish Award in Customer & Drinks Service (2 Days)

Course Content

Looking for a fresh start in hospitality or looking to brush up on existing bar skills? 

The BIIAB Customer and Drinks Service Course is a great place to start!

Hospitality is a trade – it is a skill based job, and that is exactly how we approach this course.  Instead of telling you how to gain these new skills we give you the opportunity to try them for yourself.  Our trainers will be with you every step of the way.  All of the skills you learn will be able to be used on your first day of work or to develop your skills in your current job role. The best thing about our training bar is that there are no managers, supervisors or customers ensuring that you can relax and let trainers fully focus on helping you to gain an understanding of the practical skills that you will learn on the course.

This is an accredited course with a short multiple choice test at the end. 

On completion you will gain a certified qualification, useful practical skills and a new paragraph for your CV!

What Will I Learn On This Course?

•       Cocktails – basic methods, recipes and sampling

•       Barista skills – introduction on how to make lattes and cappuccinos. You will be encouraged to make your own

•       Wine – basic knowledge and how to taste wine

•       Bartending skills – how to pour drinks, hints and tips on how to be an effective bartender

•       Customer service – how you can deliver great service. The benefits of knowing how to achieve this

•       Food service – how to carry trays, plates and taking orders

•       Spirits – understanding how they are made and the difference in categories

•       Cellar – how the cellar works, changing kegs and pouring the perfect pint

The Course Fee Includes:

·         2 Day expert tuition from our trainer

·         Course material and course handbook

·         Refreshments of tea, coffee and water included throughout the day

·         Examination fees

·         Postage or Accredited BIIAB Certificate upon passing the course


·         The Course starts at 10am please arrive no later than 09.45am to the visitor reception of Tennent’s Wellpark Brewery.

·         There is no parking onsite, please arrive in time to find suitable parking nearby, we offer all day parking at the Duke Street PBT Carpark for a subsidised price which is 5 minute walk away. 

·         Soup, Sandwiches, Snacks and Soft Drinks are available to purchase on the day. Lunch Meal Deal is available to all candidates at the subsidised price of £3.50

·         There are ID requirements for this course to be able to sit the exam




Course Arrangements

Available Dates

Course booking is temporarily on hold.

Mon 14/09/2020
(inc. Tue 15/09/2020)
Places available
Mon 28/09/2020
(inc. Tue 29/09/2020)
Places available
Tue 13/10/2020
(inc. Wed 14/10/2020)
Places available
Thu 29/10/2020
(inc. Fri 30/10/2020)
Places available
Wed 11/11/2020
(inc. Thu 12/11/2020)
Places available
Wed 25/11/2020
(inc. Fri 27/11/2020)
Places available
Wed 09/12/2020
(inc. Thu 10/12/2020)
Places available
Mon 11/01/2021
(inc. Tue 12/01/2021)
Places available
Thu 28/01/2021
(inc. Fri 29/01/2021)
Places available
Wed 10/02/2021
(inc. Thu 11/02/2021)
Places available
Thu 11/03/2021
(inc. Fri 12/03/2021)
Places available
Mon 29/03/2021
(inc. Tue 30/03/2021)
Places available

Time 10.00am-4.00pm
Length 2 Days
Cost £200.00 per person plus VAT
(£240.00 including VAT)
Venue onsite and throughout Scotland

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