BIIAB Level 2 Award in Licensed Hospitality Operations
BIIAB Level 2 Award in Licensed Hospitality Operations

Course Content

BIIAB Level 2 Award in Licensed Hospitality Operations (QCF)

This qualification is designed for those new to running or looking to run, licensed retail premises.

The course covers the areas of management responsibility that are essential to run a licensed retail business successfully, these include stock control, employment law, financial management, marketing and merchandising, staff recruitment & training.

This intensive programme is designed to suit everyone, with or without previous experience in the industry. The course comprises 12 sections covering all aspects of operating a licensed premise

What Will I Learn On This Course?

·         Cash security and stock control

·         Catering

·         Customer service

·         Employment law

·         Financial management

·         Gaming and machine income

·         Health and safety at work

·         Recruitment, induction and management of staff

·         Marketing and merchandising

·         Product knowledge & preparation for service

·         Key legislation for retailing responsibly and trading within the law

·         Crime prevention.


The Course Fee Includes: 

·         1 Day expert tuition from our trainer

·         Course materials

·         Refreshments of tea, coffee and water included throughout the day

·         Postage of Accredited BIIAB Certificate upon passing the course


Important Information: 

·         The Course starts at 10am please arrive no later than 9.45am to the visitor reception of Tennent’s Wellpark Brewery. 

·         There is no parking onsite, please arrive in time to find suitable parking nearby, we offer all day parking at the Duke Street PBT Carpark for a subsidised price which is 5 minute walk away. 

·         Soup, Sandwiches, Snacks and Soft Drinks are available to purchase on the day. Lunch Meal Deal is available to all candidates at the subsidised price of £3.50

·         If you are using ILA funding you must have your ILA token with you on the day to be able to the course

·         There are ID requirements for this course to be able to sit the exam. Please ask a member of staff for more details when booking this course



Course Arrangements

Available Dates
Contact me to discuss available dates

Time 09.30am - 5.00pm
Length 3 days
Cost £200.00 per person plus VAT
(£240.00 including VAT)
Venue onsite and throughout Scotland

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