HABC Level 2 Award in Customer Service (RCF)
HABC Level 2 Award in Customer Service (RCF)

Course Content

HABC Level 2 Award in Customer Service (RCF)

From best practice customer service through to dealing with difficult customers and handling complaints, we have solutions to meet your customer service training needs either as an individual or an organisation. Our customer service training course is motivational, highly practical and instantly applicable to your everyday role. This will ensure that you exceed customer expectations at every possible opportunity.

This course is also appropriate for those entering customer service delivery roles as a first job or those moving into customer service roles from other areas of employment.

It will also serve as a stepping stone to further qualifications and as evidence of awareness and attainment in customer service delivery.

Are you an employer with 10 or more staff that would like to sit this course? We can hold a private course either at Tennent’s Training Academy or at your venue on a date of your choice, just call us on 0141 553-0010 for more information

What Will I Learn On This Course?

·        Understanding the principles of customer service 

·        How customers' needs and expectations are formed 

·         Knowing the interpersonal skills and appropriate behaviour required in the customer service environment

·         Understanding the principles of responding to customers’ problems or complaints

The Course Fee Includes:

·         1 Day expert tuition from our trainer

·         Customer service handbook

·         Refreshments of tea, coffee and water included throughout the day

·         Examination fees

·         Postage or Accredited Highfield Certificate upon passing the course



·         The Course starts at 10am please arrive no later than 9.45am to the visitor reception of Tennent’s Wellpark Brewery.

·         There is no parking onsite, please arrive in time to find suitable parking nearby, we offer all day parking at the Duke Street PBT Carpark for a subsidised price which is 5 minute walk away. 

·         Soup, Sandwiches, Snacks and Soft Drinks are available to purchase on the day. Lunch Meal Deal is available to all candidates at the subsidised price of £3.50

·         If you are using ILA funding you must have your ILA token with you on the day to be able to the course

·         There are ID requirements for this course to be able to sit the exam




Course Arrangements

Available Dates
Fri 11/05/2018Places available
Fri 13/07/2018Places available
Wed 26/09/2018Places available
Mon 05/11/2018Places available
Contact me to discuss available dates

Time 10.00am - 5.00pm
Length 1 Day
Cost £80.00 per person plus VAT
(£96.00 including VAT)
Venue onsite and throughout Scotland

Sign up below to recieve the lastest info about Tennent's Training Academy