HABC Level 2 Certificate in Customer Service (QCF)
HABC Level 2 Certificate in Customer Service (QCF)

Course Content

HABC Level 2 Certificate in Customer Service (QCF)

From best practice customer service through to dealing with difficult customers and handling complaints, we have solutions to meet your customer service training needs either as an individual or an organisation. Our customer service training course is motivational, highly practical and instantly applicable to your every day role. This will ensure that you exceed customer expectations at every possible opportunity.

 

WHO IS THIS COURSE SUITABLE FOR?

 

This course is also appropriate for those entering customer service delivery roles as a first job or those moving into customer service roles from other areas of employment.

 

It will also serve as a stepping stone to further qualifications and as evidence of awareness and attainment in customer service delivery.

 

This couse should provide the learner with the key principles of customer service delivery;

 

Know the impression and image an organisation seeks in customer service delivery

 

Identify the main principles of the Data Protection Act 

 

Identify how a code of standards or ethical practises can impact on the service

 

provider and how to work within company guidelines.

HOW MUCH DOES IT COST?

 

£80.00 + VAT 

 

£80.00 ILA Funding Accepted

 

All course materials and tuition included.

 

Tea & Coffee Provide throughout the day

 

Chef prepared meal deal available to purchase £3.50pp

Course Arrangements

Available Dates
Mon 03/07/2017Places available
Wed 08/11/2017Places available
 or
Contact me to discuss available dates

Time 10.00am - 5.00pm
Length
Cost £80.00 per person plus VAT
(£96.00 including VAT)
Venue onsite and throughout Scotland
Quantity