Award in Customer and Drinks Service - Afternoon
Provides candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar. The hospitality industry requires professional, well-trained staff. Candidates who undertake this course will afterwards demonstrate that they understand the importance of delivering high levels of customer satisfaction – something that any business must achieve in these increasingly competitive times if they are to attract customers and increase profits
After attending this 2 day course and completing a short test, all staff will be awarded with a UK recognised 'Certificate in Customer and Drinks Service'.
Course Content:
2 Day course focussing on the following areas -
· Cocktail Techniques and Methods
· Barista Skills
· Wine Knowledge and Tasting
· Essentail Bartending Skills
· Customer Service Excellence
· Food Service Skills
· Spirits Product Knowledge
· Cellar Practice and Beer Knowledge
Course Arrangements:
