ILM - Level 2 Award in Team Leading
Special Offer 15% off
The Award is a concise qualification designed to give learners a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their authority and accountability. The mandatory unit in ‘Developing yourself as a team leader’ is a good starting point for team leaders who are new to their roles or for aspiring leaders who wish to gain a solid understanding of the principles and practicalities of team leading.
Course Content:
Some of the topics that may be covered are:
Developing yourself as a team leader
Motivating the work team to perform
Planning and monitoring work
Developing the work team
Induction and coaching in the workplace
Leading the work team lawfully
Fulfilling customer requirements
Providing quality to customers
Using information to solve problems
Dealing with change in the workplace
Maintaining a healthy and safe work environment
Diversity in the workplace
Using resources efficiently in the workplace
Communicating with people outside the work team
Briefing the work team
Workplace communication
Workplace information systems
Business improvement techniques
Leading your work team
Managing yourself
Enterprise awareness
Dealing with customers lawfully
Course Arrangements:
